Last updated: September 4, 2026
We want every piece to feel right in your space. If it does not, this policy explains how to send it back.
1. Return Window
You may return most items within 30 days of delivery. Returns requested after 30 days cannot be accepted.
2. Condition of Returned Items
Items must be unused, in their original condition and returned in the original packaging where possible. We cannot accept items that have been used, washed, altered, or damaged after delivery.
3. Non-Returnable Items
- Items marked Final Sale or Clearance at the time of purchase
- Gift cards
- Custom or personalised pieces
- Items returned more than 30 days after delivery
4. How to Start a Return
- Email support@smallhomegoods.shop with your order number and the item you wish to return.
- We will reply within one business day with return instructions and the return address.
- Pack the item securely and send it back using a tracked service.
Please do not send anything back before contacting us, as unannounced returns cannot always be matched to an order.
5. Return Shipping Costs
- If the item is damaged, faulty or not what you ordered: we cover return shipping and send you a prepaid label. You pay nothing.
- If you changed your mind: you cover the cost of return shipping. The original outbound shipping was free and is not deducted from your refund.
6. Refunds
Once your return arrives and passes inspection, we issue your refund to the original payment method within 7 business days. Your bank or card issuer may take a further 3 to 5 business days to show the credit. We will email you when the refund is issued.
7. Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order, so you are not waiting on stock. If you would prefer a direct exchange, contact us and we will arrange it where stock allows.
8. Damaged or Incorrect Items
Email us within 7 days of delivery with your order number and photos of the item and its packaging. We will send a free replacement or issue a full refund, at no cost to you. You will not usually need to send the damaged item back.
9. Cancellations
You may cancel an order free of charge at any point before it ships. Contact us as soon as possible with your order number. Once an order has shipped it cannot be cancelled, but it can be returned under this policy.
10. Late or Missing Refunds
If 7 business days have passed since we confirmed your refund and it has not appeared, check with your bank or card issuer first, then contact us and we will follow it up.
11. Your Statutory Rights
This policy is offered in addition to your rights under applicable US consumer protection law and does not limit them.
Contact Us
SmallDecor
2954 W Ball Rd, Anaheim, CA 92804, United States
Email: support@smallhomegoods.shop
Phone: (714) 793-0076
Mon to Sun, 10am to 6pm EST